Support

We're happy to help. Write to hello@meum-lingua.com — we usually reply within two working days.

Signing in

Enter your email in the app and tap the link we send you on your iPhone, or type the 6-digit code from the email. Links and codes expire after 15 minutes. If nothing arrives, check your spam folder and request a new email.

Connecting a newspaper subscription

Go to Me → News sources, tap Connect next to your newspaper, log in on the newspaper's page and tap I'm logged in. Tick "remember me" on the newspaper's login page if it has one. You stay connected until the newspaper ends your session; the app will ask you to reconnect if that happens.

The tutor doesn't hear me

Allow microphone and speech recognition access in Settings → meum lingua. For the most natural tutor voice, download an enhanced voice in Settings → Accessibility → Spoken Content → Voices.

Subscriptions and refunds

Subscriptions are managed by Apple: Settings → your name → Subscriptions. To restore a purchase on a new iPhone, tap Restore purchases under Me. Refund requests go through reportaproblem.apple.com.

Deleting your account

In the app: Me → Delete account. This permanently deletes your account, vocabulary and history. Cancel an active subscription in your Apple ID settings first.